HI-Connect provides the highest quality of contact centers services for its customers based on the lasts voice and digital platforms in industry to meet the needs and requirements of our clients
and customized value-added solutions that enable customers to optimize the use of their existing available resources and build a change strategy to maximize the benefit of future investment through continuous improvement of processes, systems and technology.
HI-Connect Company, established in 2008, is a fast growing technology company in the Egyptian market that offers wide range of services for its customers. The Health Insurance Organization in corporation with the top Telecommunication and Information Technology companies in the Egyptian market has established HI-Connect to combine its expertise to provide Contact Center solutions.
Every aspect of the Flex platform is customizable, From call routing to each pixel of your agent's desktop UI
Monitor and manage performance and quality with native WFO
Quickly add voice, sms, chat, WhatsApp, email, video or your own channel
Integrate any CRM, WFO, WFM and custom apps to manage any customer interaction using single interface
Hi-connect contact center is a full-fledged COPC® 2015, ISO® 9001: 2015 and ISO® 27001 certified for the smart standards implemented by these certifications have enabled us to improve our operations and operate high-level operations that take the customer experience to a better level.