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Call Center Team Leader
Call Center Team Leader

Call Center Team Leader

By Hi-connect in
In-Site Egypt 5k
  1. Creating sense of ownership within the employees and resolving employee issues, if any Encouraging, supporting, and motivating actively one’s peer team.
  2. Looking constantly for development as well as continuous improvement for the entire team
  3. Monitoring, organizing, and coaching team on a day-to-day basis
  4. Communicating the company’s purpose, core values, vision to the front employees
  5. Ensuring that the employees follow their schedules properly as designed
  6. Handling escalated calls, complaints, questions, and queries as necessary
  7. Facilitating cross-functional communication within employees for improved working condition
  8. Creating a conducive work environment for all the call center’s employees
  9. Carrying out team meetings and actively participating in the monthly and weekly meetings
  10. Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets
  11. Handle the daily tasks like QM, Queue Assistant, and Floor Super.

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  • Categories Team Leader
  • Date Posted 25 April 2024
  • Offered Salary 5k
  • Experience +2
  • Gender Both