Welcome to Hiconnect your Customer Services Solutions  

About Us

Get to Know Us

WHO WE ARE ?

HI-Connect Company, established in 2008, is a fast growing technology company in the Egyptian market that offers wide range of services for its customers. The Health Insurance Organization in corporation with the top Telecommunication and Information Technology companies in the Egyptian market has established HI-Connect to combine its expertise to provide Contact Center solutions. HI-Connect Have a huge number of services including inbound calls services, telemarketing, tele-sales, back office solutions, human resources and training …..Etc. beside we can work in different fields to meet all customer needs

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We Do More For Your Business

OUR VALUES

HI-Connect provides the highest quality of contact centers services for its customers based on the lasts voice and digital platforms in industry to meet the needs and requirements of our clients and customized value-added solutions that enable customers to optimize the use of their existing available resources and build a change strategy to maximize the benefit of future investment through continuous improvement of processes, systems and technology.

OUR VISION​
  • HI-Connect aims to become the most valued service provider for customers, business partners, and the communities by creating sustainable solutions that enable them to meet their and objectives business improve
OUR MISSION​
  • HI-Connect Provide customized value add solutions that enable customers to optimize the use of their current available resources and building a change strategy to maximize the benefit of future investment.
VALUES​
  • that successful believe HI-Connect lead successful individuals organizations. We focus on people

ABOUT HI-CONNECT

World-Class Contact Center

Because we highly focus on our "principals" we greatly depend on our flexibility and hence provide various sourcing models to suit our client's business needs and models our flexible sourcing models spans from the full Out-sourcing of our client's operations in one of our contact center facilities governed by our full responsibility of service levels and project KPIS. To the other extreme of In-sourcing our human capital, management, technology and processes inside our client's premises. As for our Co-sourcing models, it can always be a mix and match of the above.

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CUSTOMER SERVICE

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SALES / LEAD GENERATION

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What We’re Offering to Our Clients

Hiconnect Providing you the Best Solutions

Fully Customizable

Every aspect of the Flex platform is customizable, From call routing to each pixel of your agent's desktop UI

Instantly Omnichannel

Quickly add voice, SMS, chat, WhatsApp, email, video or your own channel

Analytics and WFO

Monitor and manage performance and quality with native WFO

Integrates with Anything

Integrate any CRM, WFO, WFM and custom apps to manage any customer interaction using single interface

Certificates

What We’ve Succeeded With Our Clients

Some Of Our Clients

Share Holders

Our Partners

HI-Connect builds over the experiences of its originators, we have on board DMS, UNITELL, ITInc and NT companies. The merged expertise of the firms on board with HIO expertise ensures unbounded skills. DMS Company specialized in providing custom software development for the latest Edge Technology software in various business areas specially the Health care sector and utilizing recently evolved tools and techniques.

THE HEALTH INSURANCE ORGANIZATION

THE HEALTH INSURANCE ORGANIZATION

NATIONAL TECHNOLOGY

NATIONAL TECHNOLOGY

DMS

DMS

UNITELL

UNITELL

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Active Clients

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Projects Completed

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Glorious Years

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Professional team

Cloud Based Services

More businesses use cloud-based services that offer flexibility, reliability, and availability previously unavailable to IT departments. Customers can access them at any time.

Expert Team Members

Developer team guarantees exceptional results for customers. All of our software engineers have experience working with the latest technologies on the most challenging.

Contact with Us

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