Welcome to Hiconnect your Customer Services Solutions  



By Hi-connect in
In-Site Egypt 5k
  1. Providing productivity analysis reports to management on a regular basis
  2. Enter, edit, and keep track of daily workforce updates
  3. Work with management to efficiently schedule Operations staff
  4. Provide the call center team with the shifts schedule, breaks schedule, and days off on weekly base
  5. Analyzing in-bound call patterns, trending, and staff alignment to provide management with clear and concise summaries
  6. Plan, design, and present historical information and data to management with suggested areas of business process improvement
  7. Facilitates meetings with clients to gather information, document expectations, and provide forecasts for client staffing
  8. Input/update/change the workforce management system data and shift information in real-time
  9. Calculate the monthly agent KPI’s and provide the management with the evaluation sheets on monthly base
  10. Performing other related duties as assigned by Management

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  • Categories Workforce official
  • Date Posted 26 April 2024
  • Offered Salary 5k
  • Experience +2
  • Gender Both