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Agents
Agents

Agents

By Hi-connect in
In-Site Egypt 5k
  1. Answering Calls: Handling incoming calls from customers or clients promptly and professionally.
  2. Responding to Inquiries: Providing accurate information about products, services, policies, or procedures in response to customer inquiries.
  3. Resolving Issues: Addressing customer complaints, problems, or concerns effectively to ensure customer satisfaction.
  4. Processing Orders: Assisting customers with placing orders, processing payments, and managing order-related issues.
  5. Escalating Complex Issues: Identifying and escalating complex or unresolved issues to higher-level support or management for resolution.
  6. Escalating Complex Issues: Identifying and escalating complex or unresolved issues to higher-level support or management for resolution.
  7. Adhering to Scripts or Guidelines: Following predefined scripts or guidelines for handling common customer interactions while adapting responses to meet individual customer needs.
  8. Time Management: Prioritizing tasks and managing workload effectively to ensure that customer inquiries are addressed in a timely manner.

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Overview

  • Categories assistant
  • Date Posted 25 April 2024
  • Offered Salary 5k
  • Experience +2
  • Gender Both