Back Office & Assistants
In-Site
Egypt
5k
- Handle all outbound calls for canceling , and reschedule the reservations
- Contact the client SPOC for any updates in the dates or process
- Send the required reports to the customer experience team
- Handle all fax and e-mail activities in the call center
- Provides actionable data to various internal support groups as needed
- Provides feedback to call center team leaders and managers
- Prepares and analyzes internal and external reports for management staff review
- Performing other related duties as assigned by Management
